Privacy Policy

1. Introduction

TEKNO SERVICE SRL ("we", "us", "our"), registered in Italy with operational address at Via Appia Nuova, 96, 00138 Roma RM, Italy, is committed to protecting the privacy of all individuals who interact with our website at https://teknoservsrl.com and our services. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and applicable Italian legislation.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our website.

2. Data Controller

As data controller, TEKNO SERVICE SRL determines the purposes and means of processing personal data collected through this website and in the course of providing transportation and storage brokerage services.

3. Personal Data We Collect

We may collect the following categories of personal data when you interact with our website or contact us directly:

• Identification data: full name, job title, company name
• Contact data: email address, telephone number, postal address
• Communication data: content of messages or enquiries submitted through our feedback form or email
• Technical data: IP address, browser type and version, operating system, pages visited, time and date of visit, referral source
• Cookie data: preferences stored in connection with your consent choices on our website

We do not collect special categories of personal data (such as health information, racial or ethnic origin, political opinions, or biometric data) through this website.

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes and on the following legal bases under Article 6 GDPR:

• Responding to enquiries and feedback — lawful basis: legitimate interest (Art. 6(1)(f)) and, where applicable, performance of a pre-contractual relationship (Art. 6(1)(b))
• Providing brokerage services — lawful basis: performance of a contract (Art. 6(1)(b))
• Compliance with legal obligations — lawful basis: compliance with a legal obligation (Art. 6(1)(c))
• Website analytics and improvement — lawful basis: legitimate interest (Art. 6(1)(f)), subject to your cookie consent
• Cookie management — lawful basis: consent (Art. 6(1)(a)) where non-essential cookies are used

5. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors interact with our content. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Strictly necessary cookies: required for the website to function correctly and cannot be disabled
• Functional cookies: remember your preferences, including your cookie consent choice
• Analytics cookies: used to collect anonymous data about how visitors use our website, helping us improve its performance and content

You can manage or withdraw your cookie consent at any time by clearing your browser's local storage or adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the website.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

• Service providers: third-party vendors who assist us in operating our website or delivering our services (e.g., hosting providers, email service providers), bound by data processing agreements
• Legal authorities: where required to comply with applicable law, regulation, court order, or lawful government request
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred to the relevant party subject to equivalent protections

All third-party service providers acting on our behalf are required to process your data only for the purposes we specify and to maintain appropriate security measures.

7. International Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place — including Standard Contractual Clauses approved by the European Commission or adequacy decisions — to ensure your data receives the same level of protection as within the EEA.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Enquiry and feedback data: up to 24 months from the date of submission, unless an ongoing business relationship requires a longer retention period
• Contractual data: retained for the duration of the contract and up to 10 years thereafter in accordance with Italian civil and tax law
• Cookie consent records: retained for 12 months from the date of consent
• Technical/log data: up to 12 months, used solely for security and performance monitoring

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data where no longer necessary or where you withdraw consent
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to data portability: receive your data in a structured, commonly used format
• Right to object: object to processing based on legitimate interest or for direct marketing purposes
• Right to withdraw consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@teknoservsrl.com. We will respond within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

11. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently before submitting any personal data.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational procedures. The revised version will be published on this page. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us: